Delivery & Return Details FAQ's

When will I receive my items?

Orders placed before 16:00 Monday - Friday will be dispatched that day for next working day delivery.

Due to unforseen circumstances next working day delivery is not guaranteed, for guaranteed next working day delivery please use our upgraded delivery option.

How much is the delivery charge?

We aim to deliver to most UK postcodes next working day for just £1.80, if the order value is under £100.00 net.

All orders over the value of £100.00 net will qualify for FREE next working day delivery.

Do you offer free delivery?

Yes all orders over the value of £100.00 net will qualify for FREE next working day delivery.

Method of delivery.

Your order will be delivered by APC on a next working day Courier delivery service. This service is subject to stock availability.

Can I change my delivery address?

Simply update your delivery address by logging into your account and selecting ‘My Addresses' option from the drop down menu. Here you can edit, remove, add & make default addresses.

I have received an incorrect item what should I do?

We’re very sorry you have an item that isn’t what you ordered. Please click here to fill our contact us form so we can put things right for you.

I would like to return an item what should I do?

You may return most items in a new and unused condition and wherever possible in the original packaging. If you want to cancel/return your order you must tell us within 14 days (beginning on the day after the day you receive the goods), and you then have 14 days to return the items. Please click here to fill our contact us form with this request